Best Practices [Paperback] [Charles Ketteman, Robert Hiebeler, Thomas Kelly, Thomas B. Kelly, Arthur Andersen & Co] [Business & Economics] Price Online
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What makes the world`s top companies so adept at providing stellar customer service? How do they manage to turn healthy profits? And, most important, how can their practices be adapted for any business? Thanks to over six years of ongoing research a...
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What makes the world`s top companies so adept at providing stellar customer service? How do they manage to turn healthy profits? And, most important, how can their practices be adapted for any business? Thanks to over six years of ongoing research and an investment of over $30 million, Arthur Andersen has created its Global Best Practices Knowledge base to uncover breakthrough thinking at world-class companies. Now, for the first time, this volume shares how more than forty exemplary companies focus on their customers, create growth, reduce cost, and increase profits. Backed by 30,000 pages of active, documented insights, BEST PRACTICES concentrates primarily on customers and how to involve them in everything from the design of products and services to marketing, selling, and product delivery. A must-have for readers who want to incorporate the best of the best into their organizations--so they can stay ahead of the competition.
| Isbn: | 068484804X |
| Format: | Paperback |
| Category: | Business & Economics |
| Author: | Charles Ketteman, Robert Hiebeler, Thomas Kelly, Thomas B. Kelly, Arthur Andersen & Co |
| Publisher: | Simon & Schuster |
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Best
Practices
Best
Practices
[Paperback]
[Charles
Ketteman,
Robert
Hiebeler,
Thomas
Kelly,
Thomas B.
Kelly,
Arthur
Andersen &
Co]
[Business
&
Economics]
Price
Online
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